Collections Industry Compliance Services
FDCPA/TCPA Communication Policy/Training Manual Development
Utilizing your existing processes, AssenTerra can develop a customized inbound and outbound communication policy and training manual including call examples that minimizes change management impacts.
Process Organization & Electronic Data Management
Keeping the plethora of policies and procedures up-to-date and organized can be daunting. We can help get you organized and electronically maintain your policy documentation thereby minimizing the cost of hard copy manuals.
FDCPA Process Assessment and Gap Analysis
AssenTerra can help you to assess your existing policies and procedures, complete a gap analysis, and identify policy solutions that meet your risk threshold criteria.
Process Training Implementation
AssenTerra can provide you the training implementation program needed to maintain compliance with your auditors.
New Process Development
Working alongside you and your team, AssenTerra can develop a customized process to address regulatory gaps, audit deficiencies, or changes in regulatory interpretations.
Audit Preparation and Response Letters
Audit preparation and responses to requests for additional information will be as simple as making a phone call. AssenTerra has 20+ years of experience in preparing facilities for audits, reducing audit deficiencies, and responding to requests for additional information.
Recent Projects
- Prepared a customized policy to comport with Federal and State FDCPA/TCPA requirements that has been successfully audited on multiple occasions with no deficiencies from the client.
- Consolidated more than 40 collection agency compliance policies into an organized electronic format eliminating policy redundancy by 20% and improving internal staff knowledge of company policies.
- Responded to audit additional requests for information 50% more efficiently for a law firm that does not staff an internal regulatory compliance officer in-house.
Case Study: FDCPA Compliance for FL Law Firm
Problem
A law firm approached us with a need to improve their FDCPA/TCPA compliance policies and procedures and reduce their audit deficiencies. Through our needs assessment conversation, the AssenTerra team also identified a need to update their existing policies and procedures portfolio.Action
AssenTerra developed a customized inbound and outbound communication policy and training document that included example phone conversations for inbound and outbound calls. These documents were supplemented with a “Quick Tips” guide and inbound and outbound call process flow diagrams for collectors to use as a daily quick reference tool.
Further, the team updated the written communication policy documents to comport with the most recent legal interpretation of the regulations within the risk profile established by the managing partners. Lastly, the team eliminated redundancy and formatted, updated, and standardized all other firm policies and procedures providing firm employees with a complete listing of these policies and procedures that are now available electronically. Upon completion, in-person training was provided to all firm employees to complete the knowledge transfer process.